I think part of the fault is the education system. It tends to give nerds more nerd courses and "people-people" more social-oriented education. It should be the reverse in my opinion. Education seems geared to emphasize our strengths instead of building up our weaknesses. This kind of specialization does not work anymore. Anti-social techy jobs are now too easy to export to low-wage countries. from ItsaPeopleBusiness by 220.127.116.11
BusinessProcessReengineering appears to be resurging under different banners, previous failures been attributed to ItsaPeopleProblem by most of the founders; see, for example, the article titled "The fad that forgot people" at http://www.fastcompany.com/online/01/reengin.html.