TheHeartOfChange by John Kotter
ISBN 1-57851-254-9 A 2002 book that communicated, by way of many real life examples, how different organizations succeeded in enacting dramatic changes in a timely fashion.
It is not usual for an organization of any size to have success in pushing through significant ChangeManagement programs. But they do exist and this sequel to the LeadingChange book goes to the heart of the matter, the "fire in the belly" that is needed in numerous people who has to work together for the transformation.
The eight steps towards successful change identified in the previous book were again applied here, and behavioural aspects are found to have pivotal importance.
The eight steps have natural precedence but can overlap: